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Orlando Business Journal: CSX 2013 Annual Report Highlights Industry-Leading Safety, Highest-Ever Customer Satisfaction And Record Financial Performance

Tuesday, April 01, 2014

CSX (NYSE: CSX) is in the midst of an “exciting and transformative time,” leveraging the most diverse portfolio in company history, wrote Michael Ward, CSX chairman, president and chief executive officer, in the company’s 2013 Annual Report delivered this past week.

“The CSX you see today has overcome a challenging macroeconomic environment while transforming itself to leverage the growth opportunities that exist in nearly all of its businesses,” Ward wrote. “Today, CSX is a vibrant, healthy company that is meeting an essential need for the country and driving service excellence for our customers while investing in our infrastructure, employees and the communities that we serve.”

A combination of macro forces and strategic investments propelled CSX to strong performance despite the challenging external environment, including the slowly recovering economy and transformation in the energy markets. The company now enjoys the most diverse portfolio in its history, as growth in the merchandise and intermodal businesses help to offset declining coal revenue.

The company’s Annual Report outlines actions to further capitalize on growth opportunities and meet strategic challenges, including:

  • Investing to support changes in energy markets, which are creating new opportunities for job growth, manufacturing resurgence and energy independence;
  • Ongoing investment in double-stack intermodal capabilities through the National Gateway and new or expanded regional terminals;
  • Continued pursuit of record customer satisfaction through improved communication and collaboration;
  • Consistently strong safety performance, building on CSX’s performance as the nation’s safest Class I railroad in 2013, with the fewest accidents and injuries; and
  • Focus on improving the company’s environmental footprint, increasing sustainable development activities and amplifying engagement with local communities.

CSX continues to place a high priority on investing in critically needed transportation infrastructure while rewarding investors through dividends and share repurchases. In 2013, the company invested $2.3 billion in the network and will invest another $2.3 billion in 2014 to support long-term value creation for shareholders. The company is also focused on returning value to shareholders in the near term. In 2013, CSX paid dividends of 59 cents per share, up nine percent from the year before, and announced a new $1 billion share buyback program.

These value-creating activities build on a sustained track record of delivering shareholder returns. Over the past decade, CSX increased operating income by nearly 600 percent and improved operating ratio by more than 2,200 basis points, while driving growth in earnings per share from continuing operations of nearly 2,000 percent. As a result, CSX shareholders have seen a total return on their investment of nearly 500 percent, easily outpacing the broader market.

As the coal headwinds subside, investments in intermodal and other markets take hold, and operations build on past success to drive efficiency and improving returns, CSX expects to generate double-digit earnings per share growth for its shareholders on a sustainable basis. In addition, the company continues to focus on achieving a mid-60s operating ratio long-term.

Full text of the CSX 2013 Annual Report, including Ward’s letter to shareholders, can be found at

About CSX
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For more than 185 years, CSX has played a critical role in the nation’s economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation’s population resides. It also links more than 240 short-line railroads and more than 70 ocean, river and lake ports with major population centers and small farming towns alike. More information about CSX Corporation and its subsidiaries is available at Like us on Facebook ( and follow us on Twitter (

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